Tune Up Your Listening Skills

Learning Path: Workplace Skills Builder

Duration: 1 Day(s).

Course Overview

Communication skills are at the heart of our daily activities, whether at home, work, or leisure. Active listening is, perhaps, the most critical communication skill. These skills include listening carefully to others’ words, processing the words and information, then asking questions to get more information. In this course, you will practice your listening skills and improve your ability to communicate in the workplace.

Endorsed by

Learning Objectives

  • Identify ways to listen better
  • Provide positive visual feedback to the speaker through body language
  • Know the difference between sympathy and empathy, and also know when to use one or the other
  • Develop a listening attitude using framing, positive intent, and focus
  • Be honest at all times in all your communications
  • Understand the communication process Asking questions, always asking for more information and using paraphrasing techniques Building relationships to create a realistic communication experience Identifying standard listening problems and developing solutions

Target Audience
Sales professionals, managers and HR professionals 
Format
Instructor-Led

 


Course Calendar

Nothing Yet !

Course Outline

Title
Unit One: Using Active Listening Techniques
What is Active Listening?
Identifying Good Listeners
Tips for Becoming a Better Listener
Unit Two: Non-Verbal Communication
Understanding Body Language
Understanding State of Mind
Unit Three: Keep a Positive Attitude!
Understanding Sympathy and Empathy
Creating the Right Mindset
Being Sincere
Unit Four: Encouraging Conversation
What Is Said and What Is Heard
Asking Questions with Purpose
Probing Techniques
Paraphrasing Techniques
Unit Five: Building Relationships
Establish Rapport
Discover Common Ground
Use Humor
Unit Six: Overcoming Communications Roadblocks

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