The Building Blocks of Communication

Learning Path: Workplace Skills Builder

Duration: 2 Day(s).

Course Overview

From the moment we walk into the workplace each day, we are communicating with others. We talk. We listen. We write numerous types of documents, from email to text messages to reports and speeches. We “speak” without talking through our non-verbal behavior, gestures, and professional attire. How we communicate has a direct impact on our relationships with others and our ability to perform our jobs with confidence. The more skilled we are, the greater chance we have for personal and professional success.

In this workshop, you will become more aware of your communication style and how you affect others around you. You will also improve your communication skills by using active listening skills, asking questions with purpose, asserting yourself with confidence, and handling difficult situations.

Endorsed by

Learning Objectives

  • Be more aware of their communication style
  • Identify common communication barriers and how to overcome them
  • Use active listening skills to increase understanding and develop empathy
  • Use questioning techniques that give them the information they need
  • Discover how their non-verbal messages communicate with others
  • Handle difficult situations with more confidence

Target Audience
Sales professionals, and public speakers
Format
Instructor-led


Course Calendar

Nothing Yet !

Course Outline

Title
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Unit One: Communication Begins with You
Build Positive Relationships
Become More Self-Aware
Develop Self-Confidence
Become a Skilled Communicator
Unit Two: Breaking Through Communication Barriers
Case Study: New Neighbors
Identify Common Communication Barriers
Be Mindful
Unit Three: Asking Questions with Purpose
Use Different Question Types
Use Probing Techniques
Probing Practice
Unit Four: Developing Your Listening Skills
What’s It All About?
Rate Your Listening Ability
Use Active Listening Skills
What Is Said and What Is Heard
Communication Situations
Unit Five: Understanding Body Language
What Is Body Language?
Interpreting Gestures
Interpreting Emotions
Unit Six: Understanding Dichotomies in Communication
Unit Seven: Presenting a Positive Image
Seven Things People Judge from Your Appearance
Take an Honest Look
Unit Eight: Understanding Frame of Reference
Unit Nine: Toolkit for Successful Workplace Conversations
The Four-Step Plan
Delivering Your Message
Unit Ten: Managing Your Attitude
Be Positive and Assertive
Overcoming Negative Self-Talk
Practice the Assertiveness Formula
When You Have to Say “No”

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