Learning Path: Workplace Skills Builder
Duration: 2 Day(s).
Course Overview
The workplace is a dynamic, competitive, energizing, and complex place. It is continuing to become more diverse, bringing together people from different nationalities, cultures, educational levels, and world views. Conflicts are a normal part of working relationships and can have a positive impact when they generate new ideas, new solutions, and new ways of thinking about opportunities. They also contribute to personal growth and development as individuals learn to work through conflicts to achieve common goals.
Many people view conflict only as a negative experience and try to avoid it. When the people involved cannot work through it, they can become engaged in a battle that does not result in growth. When this type of conflict arises, it causes hurt feelings and damages relationships.
During this workshop, you will discover tools and practice conflict resolution strategies that lead to positive and successful outcomes.
Endorsed by
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Learning Objectives
- Understand the nature of conflict.
- Define the types and stages of conflict.
- Understand five common conflict resolution methods and know when to use them.
- Use verbal and non-verbal communication skills to manage emotions and facilitate positive conversations.
- Build your confidence to address conflicts positively rather than avoid them.
- Use techniques to mediate conflicts with your team members or co-workers.
Target Audience
HR professionals and managers
Format
Instructor-led