Workplace Professional-A KWP Certification Program

Learning Path: Workplace Skills Builder

Duration: 3 Day(s).

Course Overview

Several research studies draw the same conclusion about the crucial role that soft skills competencies play in long-term workplace success. In fact, research conducted in 2005 with Fortune 500 CEOs by the Stanford Research Institute International and the Carnegie Melon Foundation, found that 75 percent of long-term job success depends on people [soft} skills, while only 25 percent on technical knowledge. This KWP course and accompanying certification test prepare today’s graduates and workers to demonstrate their competency in the soft skills that employers seek most. These soft skills include effective communication, friendly and inclusive relationships, teamwork, conflict management, problem-solving and decision making, adaptability and change management, ethical and accountable behavior, and workplace productivity. 

This highly interactive class experience lays the foundation for these critical soft skills through mini-presentations, activities, exercises, case studies, role plays, in-class assessments, and small group discussion. This course covers the competencies, skills, and knowledge learners need to pass the Workplace Professional certification test and earn the designation KWP International Certified Workplace Professional (KWP-WP).

Endorsed by




Learning Objectives

  • Use effective communication skills, including public speaking, active listening, questioning with purpose, recognizing and interpreting non-verbal messages, and presenting a professional image (An effective communicator)
  • Use techniques to get along with co-workers, customers, and supervisors and embrace diversity (Friendly and Inclusive)
  • Demonstrate ability to work as a competent member of the team, provide back-up support for co-workers when appropriate and actively support group goals. (A team player)
  • Demonstrate understanding of the normalcy of conflict and resolve common conflicts in the workplace (Able to manage and resolve conflicts)
  • Demonstrate understanding of and apply a proven problem-solving and decision-making process that supports effective and timely decisions (An effective problem-solver and decision-maker)
  • Demonstrate understanding of the nature of change and apply a change process to accept and manage change as a normal workplace function (Adaptable)
  • Demonstrate understanding of the value of ethics in the workplace and make ethical choices in common workplace situations (Ethical)
  • Demonstrate understanding of accountability in the workplace and apply it to workplace behaviors, actions, tasks, and interpersonal relations. (Accountable)
  • Use effective methods to organize and manage workload, prioritize tasks, and manage multiple conflicting priorities with composure.  (Organized and Productive)

Target Audience 
All Professionals

Course completion includes a free 1-year membership to Chartered Management Institute.


Course Calendar

Nothing Yet !

Course Outline

Unit One: Communication Dynamics
Building positive relationships
Identifying common communication barriers
Using active listening skills
Asking questions with purpose
Understanding body language
Unit Two: Being a Team Player
What Is a Team?
Understanding and recognizing team player styles
Unit Three: Getting Along with Others and Embracing Diversity
Establishing rapport
Understanding stereotypes
Understanding the 4 pillars of diversity
Unit Four: Managing Conflict
Understanding conflict in the workplace
Using the conflict resolution process
Toolkit for successful workplace conversations
Unit Five: Problem Solving and Decision making
Understanding the five-step problem-solving process
Defining the problem
Identifying solutions
Deciding the best solution
Understanding degrees of support
Unit Six: Managing Change
Understanding the nature of change
Adjusting your attitude towards change
Understanding the three phases of change
Unit Seven: Professional Ethics
What are ethics?
What values guide you?
Why worry about ethics?
Unit Eight: Workplace Accountability
What is accountability?
The five key elements of accountability
Unit Nine: Productivity and effectiveness – organizing your work
Productivity management techniques
Email management techniques
Prioritizing your workload
Establishing routine

Protected Content

Login to access

Protected Content

Login to access