Dealing with Workplace Harassment

Learning Path: Talent Development Pro

Duration: 1 Day(s).

Course Overview

Employee harassment is a growing global concern. An increasingly diverse workplace can be ripe for stereotyping, misunderstanding, and prejudice. In this course, we will explore why harassment is counterproductive in business, unfair to employees, and costly. The U.S. has led efforts to help avoid workplace harassment and address these situations effectively.  We will explore U.S. methods to transplant in other regions.
How can we prevent harassment? What are the best policies? How should managers protect their employees? When we receive a complaint, what are our best procedures? How does an effective harassment protocol build employee trust and prevent liabilities? We will answer these questions and practice proven procedures in this course.

Endorsed by


Learning Objectives

  • Explain what is and is not acceptable workplace behavior and why
  • Understand the benefits of training
  • Describe various types of harassment
  • Help build a harassment policy
  • Deploy methods to prevent harassment
  • Learn to protect themselves from harassment
  • Know their options if they are harassed, or accused of harassment
  • Follow the complaint process:
    - Complaint
    - Reply
    - Investigation
    - Mediation
    - Solution
  • Understand mediation and the situations where it is appropriate and works best
  • Determine appropriate solutions for harassment incidents
  • Know how to handle a false complaint
  • Help a workplace return to normal after an incident

Target Audience 
HR employees, managers and staff members with line management.


Course Calendar

Nothing Yet !

Course Outline

Unit One: Understanding Workplace Harassment
What Is Harassment?
Reasonable Man/Reasonable Woman
What is Sexual Harassment?
Unit Two: Preventing Workplace Harassment
Create a Harassment Policy
Conduct Harassment Training
Unit Three: Understanding Your Role as Manger
Monitor and Address Situations
Unit Four: Protecting Yourself from Harassment
Unit Five: What If
What If It Happens to Me
What If It’s Happening to Someone Else
Unit Six: Addressing a Complaint
What If a Complaint Is False?
Unit Seven: Using Mediation to Resolve Conflicts
Basics of Mediation
The Mediation Process
Unit Eight: Investigating a Complaint
The Investigation Process
The Investigation Report
Unit Nine: Making the Decision and Taking Action
Creating Solutions
Closing the Issue
Unit Ten: Applying What You Learn – Case Files

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