Managing a Multi-cultural Workforce

Learning Path: Management Pro

Duration: 1 Day(s).

Course Overview

Our culture shapes how we think, feel, and act. As a result, managers may find it challenging to bridge cultural differences and bring employees together as a functioning team. This course will provide supervisors and managers simple techniques to communicate across cultures, build teams, promote multiculturalism, and leverage the global talent pool.

Endorsed by

Learning Objectives

  • Define “culture” and how it impacts the workplace
  • Identify the ways in which stereotypes shape our perception
  • Develop positive cross-cultural attitudes
  • Communicate effectively across many cultures
  • Effectively manage employees from a variety of cultures
  • Help teams address cross-cultural and virtual barriers
  • Promote a tolerant workplace to create a multicultural environment
  • Leverage the talent pool worldwide

Target Audience 
Managers, supervisors and team leaders

Course Calendar

Nothing Yet !

Course Outline

Unit One: The Big Picture
What IS Culture
Sizing Up Others
Beware of Stereotypes
Have a Helpful Global Attitude
Unit Two: Communicating Effectively
High and Low Context Culture
Communication Differences Across Cultures
Communication Skills That Help
Communication Mishaps
Unit Three: Team Building Across Cultures
The Five Stages of Team Development
Working with Virtual Teams
Unit Four: Managing Cultural Diversity
The Cornerstones of Diversity
How Far Do You Accommodate?
Dealing with Culture-Based Conflicts between Employees
Giving Culturally Sensitive Feedback
Unit Five: Building a Multicultural Organization
Creating Inclusive Programs for New Employees

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