Feedback for Performance Improvement

Learning Path: Management Pro

Duration: 1 Day(s).

Course Overview

As humans, we thirst for feedback. Too often, people believe feedback they receive is for errors they've made. This one-day seminar will help workplace leaders learn to provide feedback any time it is appropriate, and in all situations. Whether formal or informal, you must structure feedback to employees or peers to be effective and lasting. We will explore proper feedback techniques in this course.
This course will help participants learn why the delivery of feedback is important. You will also learn to deliver messages so that people accept them and make needed changes. We will also cover how we can productively accept the feedback we receive.

Endorsed by

Learning Objectives

  • Explain why feedback is essential
  • Create a framework formal or informal feedback
  • Use descriptive language in delivering feedback
  • Describe six characteristics of effective feedback
  • Provide feedback in real situations

Target Audience 
Workplace managers and leaders.

Course Calendar

Nothing Yet !

Course Outline

Unit One: Setting the Context for Giving Feedback
A Few Thoughts to Get Started
When Do You Give Feedback?
Unit Two: Setting the Tone for the Conversation
Be Descriptive and Clear
Stay Neutral
Manage Your Non-Verbal Messages
Control Your Tone of Voice
Interpret the Message
Unit Three: Asking Questions with Purpose
Use Basic Questioning Skills
Use Different Question Types
Use Probing Techniques
Unit Four: Giving Effective Feedback
Six Elements of Effective Feedback
Using a Formal Structured Approach
Using an Informal Approach
Pre-Assignment Review
Unit Five: Receiving Feedback with Poise
Unit Six: Applying What You Learn

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