Conducting Performance Reviews

Learning Path: Management Pro

Duration: 3 Day(s).

Course Overview

Employees are the key to a company’s ability to achieve overall business objectives. As the philosopher, Goethe once said: "Treat people as if they were what they should be. You will help them become what they can be." In this context, performance reviews are a critical part of employee development, and the performance review meetings outline the employees career steps. By setting individual goals and objectives, both supervisors and employees gain focus and direction along the way. When supervisors provide performance feedback in a routine, timely fashion, the employee and supervisor should know the outcomes of the formal performance review meeting before it happens.
In this course, managers and supervisors will learn how to give constructive criticism and positive feedback in a structured way, effectively conduct a formal, two-way performance appraisal, and establish action plans for further employee development.

Endorsed by

Learning Objectives

  • To recognize the importance of employee performance reviews
  • How to set performance goals and standards for employees
  • To give feedback, listen, observe, listen, and ask questions
  • How to effectively interview and the opportunity to practice in a supportive environment
  • How to legally defend performance reviews

Target Audience 
managers and talent development specialists

Course Calendar

Nothing Yet !

Course Outline

Unit One: Understanding Performance Appraisals
What Are Performance Appraisals?
Building Trust
Avoiding Common Errors
Unit Two: Types of Performance Reviews
Choosing What Works
Unit Three: The Performance Management Process
The Four Steps
Sample Performance Appraisal Forms
Unit Four: Setting Goals with “SPIRIT”
Identify Dreams and Set Goals
My Dreams and Goals
Put It All Together
Unit Five: The Performance Management Cycle
The Four Phases
The Basis for Review
Unit Six: Setting Performance Standards
Unit Seven: Creating a Performance Development Plan
Unit Eight: Using Your Communication Skills
Listening Skills
Use Active Listening Skills
The Mission: To Listen
Communication Dynamics
Ask Questions with Purpose
Use Probing Skills
Understand Body Language
What’s Going On?
Unit Nine: Giving Effective Feedback
The Importance of Feedback
Six Elements of Effective Feedback
Case Studies
Accepting Criticism
Unit Ten: Planning and Conducting the Appraisal Interview
Plan Ahead
Conduct a Structured Interview
Case Studies
Unit Eleven: A Quick Review in Practice
Setting Goals with Your Employee
Providing Effective Feedback
Unit Twelve: Understand the Importance of Coaching
The role of Coach during an Appraisal
Case Studies
Unit Thirteen: Preparing for the Appraisal – A Role Play
Unit Fourteen: Conducting the Interview – A Role Play
Unit Fifteen: Maintaining Performance
Unit Sixteen: Handling Performance Problems
Make the Commitment
Using Behavior Contracts
Recognizing Dana Aly
Unit Seventeen: When You Must Fire an Employee
Unit Eighteen: A Look Back
Pre-Assignment Review
Unit Nineteen: Performance Management Checklists

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