Building Your Supervisory Skills

Learning path: Management Pro

Duration: 2 Day(s).

Course Overview

This course is designed for new supervisors and people who are interested in a supervisory position, as well as team leaders or part-time supervisors without a great deal of authority. It isn’t easy dealing with the challenges that a new supervisor encounters. This course will help you overcome the many supervisory challenges that you will encounter as a workplace leader. When you apply the skills and concepts you learn in this course, you can find success as a supervisor.

Endorsed by

 

Learning Objectives

  • Adjust to the supervisor’s role with confidence
  • Develop listening skills, ask relevant questions, resolve conflict, and give valuable feedback to employees
  • Adopt key attitudes that will improve supervisory skills
  • Maximize your success by using time management and planning techniques
  • Develop your own style for giving clear and concise instructions
  • Realize the importance of developing strong relationships with peers and employees and project an image of fairness and consistency

Target Audience
New supervisors and managers
Format
Instructor-led


 


Course Calendar

Nothing Yet !

Course Outline

Title
Unit One: Now You’re a Supervisor! – or Hope to be One Soon
Making the Transition
What Are the Supervisor’s Responsibilities?
Unit Two: Key Behaviors and Attitudes Supervisors Need
Creating the Right Foundation
Motivation from Within
Know Where You Are Going
Unit Three: Plan for Personal Success
Set Goals with SPIRIT
Make Learning a Lifelong Commitment
Unit Four: Planning for Success as a Supervisor
Put Planning in Perspective
Get Things in Order
Take Control of Email
Organize Your Time
Organize Your Work Area and Paperwork
The Parts of a Good Plan
Unit Five: Active Listening Techniques
Key Listening Skills
Tips for Becoming a Better Listener
Unit Six: Key Communication Skills
Asking Questioning
Probing for Understanding
What Is Said and What Is Heard
Managing Our Non-Verbal Messages
Unit Seven: Giving and Receiving Effective Feedback
Six Elements of Effective Feedback
Receiving Feedback with Poise
Unit Eight: Techniques for Giving Instructions
Understanding Learning Styles
Understanding Orders, Requests, and Suggestions
Unit Nine: Managing Employee Conflict
6 Steps to Conflict Resolution
Breaking Down the 6 Steps
Unit Ten: Managing Challenging Situations
8 Steps to Handle Difficult Conversations
Unit Eleven: Understanding Your Relationships
Establishing Yourself as a Leader

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