Mastering Body Language

Learning path: Sales Pro

Duration: 1 Day(s).

Course Overview

Our body language often communicates more than the words we speak. In most situations, we’re not aware of the signals we send through our face, eyes, gestures, and posture. Communicating with verbal and non-verbal messages can create or shatter trusting relationships. Our body language can help reinforce and add credibility to our message or contradict our words. In this course, you will become more aware of your body language and learn how to manage those cues. You will also build your skills to read the signals others are sending your way. This is a fundamental skill for sales professionals, but it is a primary communication skill that we can use anywhere.

Endorsed by

 

Learning Objectives

  • Manage your body language to improve communication
  • Understand the rules of space in a conversation
  • Identify and interpret body language found in your face, eyes, gestures, and posture
  • Build rapport using mirroring and matching techniques
  • Present your professional best
  • Shake hands with confidence

Target Audience
people working in sales or aiming to build relationships for business development.
Format
Instructor-led


Course Calendar

Nothing Yet !

Course Outline

Title
Unit One: Understanding the Power of Body Language
Unit Two: Keeping the Right Distance
Unit Three: What’s Your Face Saying?
Your Smile, and More
It’s in the Eyes
Unit Four: What’s Your Body Saying?
Talking with your Hands
Getting a Leg Up
Tools of the Trade
Unit Five: Observing Others - Pre-Assignment Review
Unit Six: Creating Relationships and Building Rapport
What Is Rapport?
Creating Relationships
Matching and Mirroring
Pacing and Leading
Unit Seven: Managing Your Posture
Unit Eight: Presenting Your Professional Best
Unit Nine: Shaking Hands with Confidence
Unit Ten: Can I Trust You? – A Role Play

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