Management Pro


From fundamental supervision to advanced concepts in business management, develop the management savvy you need to lead others and achieve your organization’s vision. Whether you are a new manager or have been carrying management responsibilities for a while, follow this path. You will solidify your skills and enhance your professionalism.

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Managing Workforce Performance

One of the primary responsibilities a manager has is to create an environment that inspires employees to be their very best.

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Building High Performance Teams

Teams are the cornerstone of successful organizations, regardless the type of service they give or the goals they set for quality, cost, speed, value, efficiency, or performance.

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Navigating Difficult Conversations

We interact with many people and situations throughout a day. It’s likely that some of these interactions are going to be difficult.

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Building Your Supervisory Skills

This course is designed for new supervisors and people who are interested in a supervisory position, as well as team leaders or part-time supervisors without a great deal of authority.

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Coaching and Mentoring Your Team

Role model. Mentor. Coach. Guide. Supporter. Do these words sound familiar? When you are a coach, you draw from multiple disciplines.

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Conducting Performance Reviews

Employees are the key to a company’s ability to achieve overall business objectives. As the philosopher, Goethe once said: "Treat people as if they were what they should be.

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Feedback for Performance Improvement

As humans, we thirst for feedback. Too often, people believe feedback they receive is for errors they've made.

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Hiring the Best People

The interview process seems straightforward. You schedule appointments to meet with potential candidates.

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Keeping Your Workforce Engaged

It’s no secret that employees who feel valued and recognized for their work are more productive, responsible, and motivated.

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Leadership Skills for New Managers

Leaders have vision, and they inspire others to follow them. Some people naturally have the confidence, focus, and personality that draw others to them and work to achieve extraordinary things.

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